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Answer 1: Certain retailers attempt to consolidate items with multiple color or finish variations by using swatches on their category pages. If your item has multiple possible finishes, it could be that the particular item / finish was hidden as a swatch option while another finish was shown. This is natural and in most cases, it will be shown in random fashion.
Question - I don't see certain of my items listed, am I missing something?
Answer 1: Its possible we've not been notified to "shop" the proper category for a given retailer. If you do not see the item - please send a support ticket with the retailer URL of the product category page where the item is most commonly listed along with the item number so we can add this to the monitored pages.